fomo7 Frequently Asked Questions

All fomo7 players must be 21 years of age or older. This applies without exception to all games and betting categories on the platform — sports betting, live casino, eBingo, and slots. Age is verified during the KYC process. Any account found to belong to a player under 21 is closed immediately, and this cannot be appealed.

fomo7 accepts valid Philippine government-issued IDs for KYC. Commonly accepted documents include a Philippine passport, driver's licence, SSS ID, PhilHealth ID, or UMID. The document must clearly show your full name, photograph, and date of birth. KYC verification is required before your first withdrawal — you can register and explore the platform without submitting documents, but cashouts are held until verification is complete.

No. fomo7 permits only one account per person. Creating duplicate accounts — using a different email, device, or payment method — is a direct violation of the Terms & Conditions. If duplicate accounts are detected, all associated accounts may be closed and any remaining balances forfeited. If you previously had an account closed for a breach, you cannot create a new one.

Some account details — like your mobile number or email address — can be updated from your account settings after logging in. Changes to name or date of birth require identity re-verification and must be requested through fomo7 support at [email protected]. For security reasons, address and payment method updates may also require KYC documentation before they are processed.

Withdrawal processing times vary depending on the payment method and whether your KYC verification is complete. Bank transfers and e-wallet withdrawals are typically processed within a few business days, though actual crediting to your account depends on the payment provider. KYC must be completed before any withdrawal is released — if you have not yet submitted your ID, please do so via account settings to avoid delays.

The most common reason a withdrawal is held is incomplete KYC verification. If your ID has not yet been reviewed and approved, withdrawals will queue until that process is complete. Other reasons may include a pending account security review, a mismatch between your registered name and the payment account name, or a routine fraud prevention check. If your withdrawal has been pending longer than expected, contact support at [email protected] with your account details.

fomo7 follows a standard return-to-source policy — withdrawals are processed back to the same payment method used for the original deposit wherever possible. This is a security and anti-fraud measure. If you need to withdraw to a different account — for example, because a payment account has been closed — contact support at [email protected]. Additional verification will be required before an alternative withdrawal destination is approved.

fomo7 does not charge platform fees for standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transfer fees or processing charges depending on the type of transaction. These third-party fees are outside fomo7's control. Always check with your payment provider if you are unsure about charges on their end before initiating a transfer.

Live betting lets you place wagers while a match or game is in progress. Odds update in real time based on the current state of the game — score, time remaining, momentum — so the market moves fast. You can bet on outcomes like match winner, next score, and other in-play markets depending on the sport. Bets are settled as soon as the relevant outcome is determined. Live betting is accessible through the Sports section of your fomo7 account.

The treatment of bets on cancelled or postponed events depends on when the match is rescheduled and fomo7's rules for that specific sport or competition. In most cases, if a match is postponed and not played within 24 to 48 hours of the original scheduled time, bets are voided and stakes are returned to your account balance. For events that are cancelled outright, stakes are typically refunded. Specific rules are outlined in the Terms & Conditions.

fomo7 offers a range of bet types across different sports. Common options include match winner, Asian handicap, over/under (totals), correct score, first scorer, and parlays (multi-bets combining several selections). Available bet types depend on the sport and event — some major competitions have deeper markets than smaller events. All available options for a specific match are displayed when you open that event in the Sports section.

Winnings are calculated based on the odds at the time your bet was placed, multiplied by your stake. For example, if you bet ₱500 at odds of 2.0 and win, your total return is ₱1,000 (₱500 profit plus ₱500 stake back). Settlement happens automatically once the relevant match outcome is confirmed — winnings are credited to your fomo7 account balance in PHP and are immediately available for further betting or withdrawal.

eBingo on fomo7 follows the familiar bingo format played online — you purchase cards before a session begins, numbers are drawn at random, and you win by completing patterns on your card as defined by the game rules (line, full house, etc.). Sessions run throughout the day, so there are regular opportunities to join. Cards and ticket costs are shown in PHP. eBingo is one of the most popular game categories among Philippine online players and is available directly from the Bingo section of the platform.

Most live casino tables on fomo7 run 24 hours a day, seven days a week. This means whether you're logging in from Quezon City in the early afternoon or from Cebu late at night, you'll typically find live tables running across baccarat, blackjack, and roulette. A small number of tables or game shows may operate on limited schedules. The live casino lobby shows real-time availability when you open it from your account.

Yes. All game categories on fomo7 — including slots, live casino tables, and eBingo — are fully playable on mobile browsers without downloading anything. For a more dedicated mobile experience, the fomo7 app is also available and is optimised for smaller screens. Both Android and iOS devices are supported. The game experience adjusts automatically to your screen size whether you're on a phone or tablet.

Slot games and non-live casino games on fomo7 use Random Number Generator (RNG) systems to determine outcomes. This means each spin, card draw, or result is statistically independent from the previous one — past results do not influence future ones. Live casino games use real physical equipment — actual cards, roulette wheels, and dice — operated by trained live dealers in a studio environment, removing any RNG element from those categories entirely.

Yes. fomo7 supports both Android and iOS devices. You can also access the full platform through your mobile browser on any smartphone or tablet without downloading the app — all features including betting, live casino, eBingo, and account management are available through the browser version. The dedicated app provides a smoother, more streamlined experience if you prefer that. Visit the App page for the latest download details.

Start with the basics: check your internet connection and try refreshing the page. Clearing your browser's cache and cookies often resolves loading issues caused by outdated data. If you're using an older browser, try updating it or switching to a different one. If the issue continues across devices and networks, it may be a temporary platform issue — try again after a few minutes. For persistent problems, contact fomo7 support at [email protected] with a description of the issue and the device and browser you are using.

First, double-check that you're entering the correct email address or mobile number and password. Passwords are case-sensitive. If you've forgotten your password, contact support at [email protected] — they'll guide you through account recovery after verifying your identity. If your account has been locked after multiple failed attempts, support can review this as well. For OTP-related issues, make sure your registered Philippine mobile number is active and has signal.

The primary support channel for fomo7 is email: [email protected]. When reaching out, include your registered email or mobile number, a clear description of your issue, and any relevant screenshots or transaction reference numbers. This helps the support team locate your account and resolve the issue faster. For account-related matters, always contact support from the email address registered to your fomo7 account for security verification purposes.

Self-exclusion suspends your fomo7 account for a period you choose — preventing logins, bets, and access to any gaming features. Promotional communications are also stopped. To activate it, go to Responsible Gaming in your account settings and select the self-exclusion option. The suspension cannot be reversed before the chosen period ends. When the period expires, you'll be prompted to confirm whether you want to resume — the account is not automatically reactivated. For more details, visit the Responsible Gaming page.

fomo7 enforces a strict 21+ age policy. Age is collected at registration and verified through the KYC process — players must submit a valid Philippine government-issued ID showing their date of birth before withdrawals are processed. Accounts found to belong to players under 21 are closed without exception and any balance is voided. fomo7 also proactively monitors for signs of underage activity as part of its platform operations.

The most immediate step is to use the self-exclusion tool in your fomo7 account settings to put a stop to access while you take time to assess. You can also contact fomo7 support at [email protected] and request that your account be suspended. For ongoing support, local mental health and financial counselling organisations in the Philippines can help — speaking with a professional is a strong and practical next step. More detail on warning signs and available tools is on the Responsible Gaming page.

No. fomo7 does not guarantee winnings, promise returns, or promote any form of risk-free betting. All games and bets involve real financial risk, and losses are always possible. Online gaming on fomo7 is intended as entertainment. Players should only bet amounts they are comfortable losing, set personal budgets before starting a session, and never chase losses. If you are experiencing financial difficulty as a result of gaming, please use the responsible gaming tools available in your account.